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Training and learning resources

Achieve better outcomes with our training programs and accessible learning resources. Choose from a range of

certified courses and workshops

Workshops
Half-day workshops
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Writing on Glass

Want to improve the way you work, but don't know where to get started? This workshop will help you understand the sources of wait time and quantify the power of flow, leaving you with a comprehensive set of tools to take away and use in your organisation.

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Business meeting

Get the skills you need to achieve measurable improvements in your business outcomes, and deliver better value to your customers. Learn how to optimize performance, and drive meaningful outcomes within your organizations.

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Can you improve the value your portfolio generates?

Experience the difference between a traditional resource management style of PMO vs a focus on OKRs, Outcomes and Value. 

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Value Stream Workshop
Friendly Business Team

Identify value being provided, who are the producers and consumers. Articulate a hypothesis about what your organisational value streams might be. This work shop will help you get started and embed principles to support an evolving approach to delivery of customer value.

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Metrics Dashboard Workshop
Business meeting

Create a culture of using data and insights for continuously improving ways of working and customer outcomes. Participants will gain hands-on experience and insights into the fundamental principles of building impactful dashboards.

Training Courses
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Team Foundations: Unlocking High Performance
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Mobilise your high performance team with this industry accredited course. Establish trust as well as an understanding of the mindset, roles, principles and practices needed to operate with agility and improve flow, leading to great customer outcomes.

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Business Agility Value Outcome Leadership (BVSSH)
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Role model the behaviours needed to optimise for value delivery, irrespective of the framework your organisation has chosen to use, to lead a high performance product team. 

Training courses
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Business Agility Patterns and Antipatterns (BVSSH)
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Learn from practical examples how to experiment with patterns in your context. Energise your organisation with a clear ‘why change’ narrative and jargon-free language.  

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Kanban System Design  (KMP1)
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As the world of work becomes more complex and accelerated, many organisations are seeking to improve how they deliver change...

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Kanban Systems Improvement (KMP2)
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Completing Kanban Systems Improvement will see students awarded the Kanban Management Professional accreditation by Kanban University.

Kanban Systems Improvement takes...

Leadership Development
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Leadership Development Programme
Office Coffee Break

Behaviour change requires more than classroom activity. This training for senior leadership is much more than classroom training; it includes a number of interventions to extend classroom learning and build muscle memory for improvement:
Including, pulse checks, 1 to 1 coaching, Action plan and cohort community

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Lateral leadership Development
Conversation Between Colleagues

A one-day leadership training program concentrating on principles and mindset, empowering leaders with the ability to influence and motivate, build psychological safety and trust, and improve the system of work, enabling them to champion improved leadership and achieve better outcomes.

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1 on 1 coaching
Team Meeting

Supercharge your progress with personalized 1:1 or small group coaching by Sooner Safer Happier authors. Navigate your unique challenges, applying insights and action to your daily operations to achieve your goals. 

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Fearless Organisation Psychological Safety Scan
Team at work

Improve team effectiveness, with a practical and evidence based approach. Building an organization where team members feel safe to express ideas, take risks, and learn from failures can significantly impact engagement, retention, and resilience.

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Cultivating Psychological Safety
Business Meeting

Foster an environment where everyone thrives and grows as part of a supportive and high-performing team.

Dive deep into specific elements of psychological safety, providing actionable strategies. Foster a culture of continuous improvement as teams reflect on their experiences and learning.

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Ways of Working Diagnostic
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Do you or your organisation truly know where you are on your journey to a better Ways of Working?
Are you organised for high flow of value?
Are you Outcome aligned?
Can you measure success?
If not, our WoW Diagnostic can help you accelerate understanding what and how to improve.

Why our training is different

Our courses are designed to maximise your learning outcomes. They are designed to enable participants to connect the learning to their own context, provide time to discuss and question using real-life stories, and to practise the concepts to demystify the theory. All of our courses heavily rely on case studies, group discussion, and practical scenarios-based exercises.

Our expert facilitators are able to spend more or less time on particular concepts as guided by participants so learning can be prioritised where it will be most valuable, and make sure that the core concepts are covered in the program.

Delivered virtually or in-person through back-of-the-room facilitation, we offer different training programs and courses that are engaging and interactive. Participants can sign-up for the publicly offered courses or private in-house sessions can be organised for groups within an organisation.

Join the movement and enhance your skills to deliver value sooner and safer with happier teams. Don’t wait to take action, start learning now!

“In the short time since attending the course, I have been able to introduce several new concepts to how we work that are improving our planning, specifically around linking strategy to execution, and we are also looking at how we can extend our business transformation into areas outside digital and technology through small experiments and encouraging innovators in order to attract early adopters to grow our organizational outcomes. For me, the BVSSH Patterns & Anti-Patterns course will be one of those pit spots that I look back on as a catalyst for our next steps to delivering improved value outcomes to our families and students.”

Peter Didlick

Agile Coach, The Smith Family

Quick learns
Glossary Quick Learn
We have expertise in
  • Enterprise operating model and organisation design

  • Team design

  • Value stream design and implementation

  • Lean portfolio management and OKRs

  • System of work and WoW

  • Governance, risk and compliance

  • Leading for better outcomes

  • High performing team

  • Enterprise transformation approach to change

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Our experience sets us apart

Our courses are delivered by deeply experienced Ways of Working practitioners with over 20 years of experience in the fields of telecom, healthcare, IT, financial services and more. With a passion for agile and lean practices, measurements and delivering Better Value Sooner Safer Happier, we share real-life stories that we have experienced first-hand to bring the learning outcomes to life.

Not only are we experienced practitioners, we are expert trainers and facilitators. Having delivered multiple training programs, we will ensure that you have fun, learn and can apply the concepts to your context.

Useful Resources
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More training on offer through our deeply talented partners at AWA

Including: 

  • Certified Scrum Master (CSM)

  • Advanced Certified Scrum Master (A-CSM)

  • Agile Team Coach (ICP-ACC)

  • Enterprise Agile Coach Bootcamp (ICP-ENT & ICP-CAT)

Bestselling business agility book

An indispensable guide for leaders who truly want to transform

Jonathan Smart and co-authors, who are business agility practitioners, thought leaders, and coaches, reveal patterns and antipatterns to show how business leaders from every industry can help their organizations deliver better value sooner, safer, and happier through high levels of engagement, inclusion, and empowerment. It leaves no stone unturned by touching on how to change and how to lead with practical examples of what to consider.

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Upcoming training: Book your place!
Through booking, you acknowledge the terms & conditions here and the privacy policy here.
Filter by Region:
Interested in alternative dates?

Fill out this form and we will get in touch 
when new dates are scheduled

 

Filter by Course

Business Agility Patterns and Antipatterns

Pacific

Virtual

Time

Q3 - September - Register interest

$

1895

Australian Dollars

Value Outcome Leadership

Americas

Virtual

Time

Feb 27th to 1st Mar: 10:00 - 13:00 MST /09:00 - 12:00 PT / 12:00 - 15:00 EST

$

1795

US Dollars

Business Agility Patterns and Antipatterns

Americas

Virtual

Time

25th - 28th Mar: 13:00 - 16:00 MST & PDT / 16:00 - 19:00 EDT

$

1795

US Dollars

Business Agility Patterns and Antipatterns

Pacific

Virtual

Time

Q2 - Register interest

$

1895

Australian Dollars

Business Agility Patterns and Antipatterns

Pacific

Virtual

Time

25th - 28th Mar: 09:00 - 12:00 NZDT / 07:00 - 10:30 AM AEDT

$

1895

Australian Dollars

Value Outcome Leadership

Americas

Virtual

Time

Q2 - Register interest

$

1795

US Dollars

Value Outcome Leadership

Europe, Middle East and Africa

Virtual

Time

Feb 27th to 1st Mar: 17:00 - 20:00 GMT / 18:00 - 21:00 CET

$

1395

British Pounds

Business Agility Patterns and Antipatterns

Europe, Middle East and Africa

Virtual

Time

25th - 28th Mar: 15:00 - 18:00 GMT / 16:00 - 19:00 CEST

£

1395

British Pounds

Business Agility Patterns and Antipatterns

Europe, Middle East and Africa

Virtual

Time

Q2 - Register interest

£

1395

British Pounds

Contact us to get started

Fill in the form below if you have any questions or check out our consulting services.

  • Can you help me facilitate a workshop in my own organisation?
    Yes, we believe there is no one size fits all model, we provide private and tailored training for organisations. Our workshop offering extends past what is on the website - Contact us through and get in touch for more information.
  • Do I have to have read the book before joining courses?
    No, you do not need to read our book before joining the course, this course is designed for everyone and though it uses concepts from the book, there are no requirements for prior reading for this course.
  • How do the virtual classes work?
    Our experienced trainers would be connecting through ZOOM and conducting workshops with interactive activities on collaborative Miró boards.
  • How Are Training Programs Delivered - Are your training programs offered in different formats?
    Yes, our training programs are available in both virtual and in-person formats. Participants can join publicly offered courses or arrange private in-house sessions for groups within their organization. Two-day course are run in one of 3 formats In person - 2 days x 6 hrs. e.g Monday and Tuesday, 6hrs daily, 9am - 4pm including an hour break Condensed - 4 days x 3 hr sessions. e.g Monday - Thursday, 3 hrs daily, 9am - 12pm Continuous learning - 8 x 90 min sessions. e.g Tuesdays and Thursdays every week for over 4 weeks, 90 mins per session
  • What happens if I need to cancel my course attendance?
    If you need to cancel your course, please confirm your cancellation via email, either replying to your attendance confirmation email or by emailing info@soonersaferhappier.com. See the full Cancellation Policy in Section 4.4. The refund and charges will depend on the timing of your cancellation.
  • What support will I get after the course?
    Continue your business agility journey after attending our training courses, we delightfully welcome attendees to join our slack channels for the most updated information, Jon Smart’s Wow Nudge and monthly community roundups.
  • How can I prepare in advance before attending workshops and courses?
    We provide a range of resources on our website, feel free to download our quick learn flow glossaries, business outcome writings and flow mapping before attending our classes to get ahead and a full overview.
  • How will I receive a refund if applicable?
    If your payment was made by credit card, any refund will be issued back to the same card. For payments made by other methods, the refund will be processed via direct bank transfer.
  • Can you tailor training to our organization's specific requirements?
    Yes, our expert facilitators adjust the focus of the training to your context, focusing on themes most valuable to your team. We ensure that core concepts are covered while addressing your unique needs.
  • Can a course be cancelled or rescheduled by Sooner Safer Happier?
    Yes, we reserve the right to cancel or change courses. In such cases, we'll provide notice as per Section 5 in the terms and conditions. Delegates will be entitled to a refund or suitable alternatives.
  • What if I fail to attend a course without prior notice?
    In the event of a no-show without prior cancellation notice, please refer to our No-Show Policy in Section 4.1. A refund will not be provided. For more information, see the training terms and conditions
  • What can you gain from our courses?
    The courses provide a comprehensive set of tools you can use in your context, take away and use in your organisation. You will be able to understand and practice the themes covered in the course in relation to your context.
  • How can I transfer to a different course or date?
    Request to change dates or course must be confirmed by email and are subject to specific fees based on the timing of your request. See Section 4.3 in the terms and conditions for detailed information.
  • Can workshops be run for my team?
    We offer private group classes for interested teams. Our experienced trainers will tailor course materials to the teams' context.
  • How do your training programs contribute to a positive environmental impact?
    We are committed to sustainability. The price includes funding the planting of a tree per participant, making your participation 200x carbon positive over the tree's lifetime through our charity partner Treesisters.
  • What makes Sooner Safer Happier's training programs stand out?
    Our training programs are led by highly experienced Ways of Working practitioners with over 20 years of hands-on experience in diverse industries. We're not just trainers; we're passionate practitioners who bring real-life stories and practical insights to your learning journey. Our courses are thoughtfully designed to maximize your learning outcomes. We emphasize connecting theory to your real-world context, encourage discussions shaped around practical exercises to demystify concepts. Case studies, group discussions, and scenario-based exercises are integral to our training.
  • Can we arrange private training classes for our organization, and are there bulk discounts available?
    Yes, we can organize private classes to cater to your organization's needs and explore the themes in your context. Please inquire about availability and bulk discounts.
  • Do the courses provide certificates?
    We provide certifications for our training courses, however we do not provide certificates for half day workshops.
  • Do you offer programmes out of the UK?
    Yes, we have classes conducted in America, EMEA and Asia Pacific regions virtually. With experts from different countries you will be able to interact, ask questions and practice flow concepts within our classes.
  • How can I get started with Sooner Safer Happier training?
    To enhance your skills and deliver value sooner, safer, and with happier teams, take action now! Join the learning community and be part of the movement towards better Ways of Working. Register for upcoming training on the course pages, or get in touch to enquire about alternative dates and private courses
  • What are the benefits of the certificates provided?
    With our certificates, you will be able to enhance your business agility profile and professional knowledge on respective courses.
  • Are there any discounts for courses?
    Early bird discount of 10% available for bookings and payment made at least 1 month in advance using promo code EARLYBIRD10 on payment. Bulk discounts for private classes, please enquire for availability.
  • How will this workshop help me?
    Through this workshop you will be able to learn how to measure and track value, reduce risks, and increase their chances of success and achieve shared goals, leveraging diverse perspectives and expertise to create high-performing teams. The simulation delivers a high-stakes, high-reward experience that's perfect for anyone managing big budgets and investments. It is for anyone looking to test their organising for outcomes skills in a fun, engaging, and challenging environment.
  • Who is this course designed for?
    This workshop is tailored for individuals eager to optimise value delivery, minimise risks, and enhance overall performance in their organisations.
  • Who is this course designed for?
    This course is for product managers, senior managers, team leads and heads of …. All roles in IT Operations, especially in your current ITIL framework are relevant for this course. Anyone who is trying to improve a process inside an organisation and trying to make improvements to services where there are handoffs between teams causing delays are suitable for this course.
  • How is the course structured?
    The course is broken down into 4 modules, Kanban as Evolutionary Change Method, Kanban for the Enterprise, Feedback Loops at all levels and Improvements techniques at a deeper level.
  • Who will be training you?
    Matt Turner will be the main trainer for this course. Matt has over 20 years leading IT and business services, coaching and training teams in lean and agile practices, across various industries and sectors.
  • Are there any prerequisites for this course?
    There are no prerequisites for joining this course.
  • What is included in the course?
    A Free eBook “Kanban: Successful Evolutionary Change for your Technology Business” by David Anderson, US$10 off of the eBook “Kanban From The Inside” by Mike Burrows. A Membership to the Sooner Safer Happier Slack channel giving access to our alumni community. A Kanban University certificate of attendance. And eligibility to become a member of Kanban University will be included in the course.
  • Do I need to know anything about flow before joining the course?
    A basic understanding of the ways of working would be useful for this course, however this workshop is designed to introduce the concepts of flow in a very simple, accessible and practical way. An in-depth understanding or prior knowledge is not required.
  • How long does it take to complete this workshop?
    This is a 3-hour workshop that can be completed virtually or in-person. Additional hours can be added upon request, get in touch with us now for more information.
  • Will I be able to solve my own flow problem?
    You will be able to explore the concept of flow and its impact on organisational productivity, efficiency. Also learn how to visualise flow and identify impediments such as value stream mapping, differentiate between local optimisation and end-to-end optimisation, and discover how the latter enhances overall business agility. In this workshop we will emphasise on learning practices to create focus on continuous improvement. To focus solely on your context, you can book a private workshop with your teams.
  • Can this workshop help me to improve my team efficiency?
    By applying the principles of flow, you will learn how to create a visual representation of your work, identify bottlenecks, and eliminate sources of delay, these are all actionable ways you will be able to maximise efficiency in your organisation.
  • Who is this workshop designed for?
    This course is suitable for coaches, consultants and influences who understand something about flow. Anyone who is trying to improve a process inside an organisation and anyone concerned with work is taking too long to complete.
  • Who are our partners in creating this course?
    Team Foundations: Unlocking High Performance was created in partnership with Adventures with Agile to give a practical overview of unlocking High Performance. This course is ICAgile certified. ICAgile is a leading global agile accreditation and certification body, and Adventures with Agile and is a international training and coaching company operating at the leading edge of the industry.
  • Can this training help me to improve?
    In this course you will learn how to focus on outcomes and flow, create high performing teams, collaboration and continuous improvement practices, experience the importance of short feedback loops, the benefits of higher autonomy, create safe space and maintain a high trust environment.
  • Who is this course designed for?
    This new interactive course supports high performance team mobilisation. It is designed to help new teams to orientate rapidly around customer goals and establish working patterns and key roles. The course is equally valuable for existing teams needing to reboot their customer focus, rethink their culture and establish new team norms.
  • How is the course structured?
    The course is broken down into 4 modules with a focus on agility patterns, value creation and flow. The first two parts consist of learning materials on focusing on outcomes , leadership role models, and defining measurable outcomes (OKRs) with leading and lagging indicators. The second two parts focus on organising for outcomes, value alignment, lean control process, learning organisation, visualising and optimising flow.
  • How long will this course last?
    This is a 2-day class running as 2 x 6 hr or 4 x 3 hr sessions. In addition it includes a 45 minute 1:1 coaching session. You can also contact us now for tailored courses for your own organisation.
  • How is this course structured?
    This course is broken down into 4 modules, Value Outcome Lead Role & Mindset, Product Vision & Customer Focus, Value Roadmap & Measuring Value, Strategy to Execution. You can see a more detailed syllabus here. You will be able to explore the concept of flow and its impact on organisational productivity, efficiency. Also learn how to visualise flow and identify impediments: value stream mapping Differentiate between local optimization and end-to-end optimization, and discover how the latter enhances overall business agility. In this workshop we will emphasise on learning practices to create focus on continuous improvement. To focus solely on your context, you can book a private workshop with your teams.
  • Who is this course designed for?
    Product Owners, Value Outcome Leads, Value Stream Leads, Portfolio Managers, Programme Managers…etc. This course role models the behaviours needed to optimise for value delivery, to learn practices to know your customer needs, map journeys, define measurable outcomes with leading and lagging indicators, connect strategy to execution, prioritise using cost of delay, improve the flow of value.
  • How big should my organisation be?
    The principles and practices that you will learn in the training are relevant whether you are in a small enterprise or large organisation, and are applicable in all industries. This course explores the concept of flow and its impact on organisational productivity, efficiency.
  • How is the course structured?
    The course is broken down into 4 modules, The Kanban Method, Experiencing Flow, Systems Thinking Approach to Introducing Kanban (STATIK) and design your Kanban System.
  • Who is this course designed for?
    This course is for product managers, senior managers, team leads and heads of …. All roles in IT Operations, especially in your current ITIL framework are relevant for this course. Anyone who is trying to improve a process inside an organisation and trying to make improvements to services where there are handoffs betweens teams causing delays are suitable for this course.
  • Who will be training you?
    Matt Turner will be the main trainer for this course. Matt has over 20 years leading IT and business services, coaching and training teams in lean and agile practices, across various industries and sectors.
  • What is included in the course?
    A Free eBook “Kanban: Successful Evolutionary Change for your Technology Business” by David Anderson, US$10 off of the eBook “Kanban From The Inside” by Mike Burrows. A Membership to the Sooner Safer Happier Slack channel giving access to our alumni community. A Kanban University certificate of attendance. And eligibility to become a member of Kanban University will be included in the course.
  • Are there any prerequisites for this course?
    There are no prerequisites for joining this course.
  • How will this workshop help me?
    In this workshop you'll learn how to maintain a laser-sharp focus on your customers, write your own nested outcomes with key results, articulate thin slices of value, and build alignment and transparency across your enterprise. Understanding some of these concepts will create a shift in mindset in the long term and will create a shift in culture. You will be able to understand the significance of outcomes and distinguish between leading and lagging indicators to improve customer experience, and drive success in your organisation through setting outcome canvas (OKRs). We will provide a learning emphasis on understanding and empathising with your target audience or customers, explore your customer needs, pains and gains and to map the existing (as-is) customer journey.
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