Consulting

Sooner Safer Happier is a global business agility consultancy enabling organisations to achieve better outcomes

See how our approach is different

Services we provide

Organising for Outcomes - Evolving the Operating Model, Value stream establishment, Org design, Governance, risk & compliance, Funding model; Adaptive strategy and OKRs, Lean portfolio management

Ways of Working Centre of Enablement - Co-lead the WoW CoE, Installing WoW outcomes and measures, Resolving enterprise impediments, WoW coaching, Strategy to Execution

Leadership Engagement - Executive workshops and coaching, Leadership offsites, Connecting you with local and global peers

Data Focus - Creating radical visibility, unlocking measurability, transparency and data driven ways of working outcomes

Strategy to Execution - Adaptive strategy and OKRs, Lean portfolio management, Team design, WoW coaching

Other Advisory - Inspirational keynotes, WoW diagnostic

Sector Highlights: Government

Government operates within a uniquely complex system, where commitments are often locked in upfront and delivery is shaped by process adherence. This creates a tension between certainty and complexity, limiting the ability to respond. The opportunity is to shift from predefined solutions to outcome-led intent, enabling teams to test, learn and adapt within constraints. Progress in government is rarely achieved through transformation at scale, but through deliberate, incremen

Sector Highlights: Financial Services

In my work with financial services organisations, on question keeps coming up in reflections and client discussions: “How do we design an operating model that allows us to move faster without becoming less safe?” This question encapsulates many themes I have seen matter most in practice: Bridging strategy to execution across all levels, not just at the executive level Designing operating models with clear and durable accountability Creating learning, adaptive systems that wit

Sector Highlights: Education

During my career I've been fortunate to work in a space that I am passionate about - policy, education and people. The universities and TAFEs I have worked with are full of deeply committed, passionate people doing important work. But too often legacy ways of working get in the way - creating bottlenecks, slowing decisions, creating unnecessary friction and pulling time and energy away from students, research and real-world impact. A question I hear again and again is: How d

Sector Highlights: Energy

I have been reflecting on my experience working in the Energy sector, one of the most complex, regulated and rapidly evolving industries in Australia. Operating under intense regulation, cost-of-living pressure and public scrutiny, energy organisations must deliver reliable, affordable services while enabling the energy transition, evolving markets like EV and distributed energy, and national decarbonisation commitments. In my experience, technical or regulatory constraints

Focus on outcomes

We focus on outcomes first and foremost, We believe in tailoring frameworks and practices to your unique contest by focusing on outcomes first : Better Value Sooner Safer Happier. An outcome focus ensures that you will receive value in your ways of working investment.

One size does not fit all

Every organisation, every leader is unique. There is no one size fits all model for success. We co-create the approach with you and use coaching and experimentation to test for improved outcomes in your context.

Think big, start smart and learn fast

This is the best approach to achieve cultural change. Innovators go first, creating social proof within the organisation, making it easier for others to adopt. Based on your context, we will co-create with your team the experiments needed to discover an improvement path.

Lead from behind

We are practitioners who will do the hard yards with you. We have walked in your shoes and will approach the change with empathy and credibility. With our sleeves rolled up, we are able to guide, coach and support you to learn the patterns of business agility.

Foster learning

By co-creating with you, our aim is to transfer the skills to help establish your self-sustaining team. We believe that you would never be done improving so it is critical to build your learning muscle. Everyday is day one.

Together for the long term

Our long term relationship go beyond individual engagements. We recognise sticky change takes time and help can come in a variety of forms overtime. We emphasise fostering community, both internally within your organisation and outside.

We have expertise in

Enterprise operating model and organisation design
Team design
Value stream design and implementation

Lean portfolio management and OKRs
System of work and WoW
Governance, risk and compliance

Leading for better outcomes
High performing team
Enterprise transformation approach to change

“Most organizations would say they have a solid strategy, and some are pursuing new ways of working to achieve that strategy; however, often not in an optimal way. BVSSH is the unlock for organizations, and this book gives the practical guidance to WIN.”

Courtney Kissler, VP Global Technology

Nike

Our Impact

150+

Years of WoW Experience

70+

Number of Agility journeys we
have been part of

All Major

Sectors

13+

Countries

We build lasting, long-term relationships in the community with our clients

Mastering Strategy Execution: How to Drive Business Agility with OKRs

Many organizations adopt Objectives and Key Results (OKRs) to improve strategic execution, yet often struggle to translate ambitious goals into meaningful outcomes. Without clear alignment, transparency, and shared ownership, OKRs can become another reporting exercise rather than a tool for driving focus and organizational learning. In this session, transformational leaders present case studies in which they have successfully used OKRs in their organizations to ensure they fo

Connecting Strategy to Execution: Vodafone's OKR Journey with Willie Stegmann & Alena Keck

Many organizations introduce objectives and key results with the expectation of increased alignment and effectiveness, but have found themselves unable to move beyond using OKRs as just another performance management instrument. Properly used OKRs can be a way to achieve alignment, empowerment, and an outcome orientation that will create the most value. In this session, leaders from Vodafone, Willie Stegmann and Alena Keck, share their experience implementing OKRs across a la

How Suncorp Made Value Visible: A Business Transformation Update

Organizations spend large sums on transformation efforts but often struggle to measure the value they add. More often than not, the metric used to gauge success is whether the project was delivered on time and on budget. Showing value involves a shift in perspective, whereby organizations need to be outcome-focused. During this session, leaders at Suncorp will present updates about their transformation experience and how they are ensuring that value is being created within th

7-Eleven leaders presenting on leveraging data for team empowerment and continuous improvement at a Sooner Safer Happier event.

Transforming Data into Action: The 7-Eleven Approach to Empowering Teams for Effective Value Delivery

Companies gather lots of data, but the data itself tends to be used to measure activity rather than to facilitate improvement. It is very easy for metrics to be used simply as a means of measuring or managing performance, rather than assisting with learning, problem-solving, and continuous improvement. The more relevant, visible, and actionable the data, the more helpful it is in decision-making and team ownership. During this session, leaders from 7-Eleven will discuss how t

Case Study - Strategy to Execution with Caroline Weir

Unlock the secrets to bridging the gap between strategy and execution with this insightful case study featuring the expertise of Caroline Weir! In this case study, Caroline Weir breaks down how organisations can overcome common challenges in implementing their strategic goals, leading to sooner, safer, and happier outcomes. Whether you're a business leader, a project manager, or simply interested in optimising organisational performance, this case study offers invaluable less

7-Eleven - an enterprise agility story 3-years down the track

7-Eleven Australia owns and operates more than 750 petrol and convenience stores across Victoria, NSW, ACT, QLD and WA. More than 9,000...

Case Studies

Leadership Development

Leadership Development Programme

Behaviour change requires more than classroom activity. This training for senior leadership is much more than classroom training; it includes a number of interventions to extend classroom learning and build muscle memory for improvement:
Including, pulse checks, 1 to 1 coaching, Action plan and cohort community

Learn more

Cultivating Psychological Safety

Foster an environment where everyone thrives and grows as part of a supportive and high-performing team.

Dive deep into specific elements of psychological safety, providing actionable strategies. Foster a culture of continuous improvement as teams reflect on their experiences and learning.

Ways of Working Diagnostic

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Do you or your organisation truly know where you are on your journey to a better Ways of Working?
Are you organised for high flow of value?
Are you Outcome aligned?
Can you measure success?
If not, our WoW Diagnostic can help you accelerate understanding what and how to improve.

Quick Learns

Glossary Quick Learn

Download

Value Stream Primer

Organising for Value & Flow

The Sooner Safer Happier "Organising for Flow" 1-pager is a primer to get you started organising into cross functional teams focussed on improving the flow of value

Get Download

Exercise

Business outcome (OKR) writing

Are you looking for support to help shift your focus from output to outcome? Are you looking to experiment to keep up in today’s Age of Digital world? This simple exercise enables everyone to understand, measure and improve the identification and delivery of value.

Check out the exercise