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  • Kristiana Sotirova

Rewiring for Innovation: The Suncorp Business Transformation Story


 

Suncorp


the exterior of a modern building, with the large, dark blue letters spelling "SUNCORP" against a patterned metal facade. A graphic element resembling a bright yellow sun punctuates the right side of the signage, contrasting with the clear blue sky in the background.

Context

With a proud history as pioneers in agile ways of working, Suncorp has been on a 3-year digital transformative journey to deliver value faster with smart, simple and trusted digital experiences through its twelve acquired brands.

WHY:

To improve customer centricity, innovation and agility.


Approach

Where it all started... with Mindsets and Behaviours

  1. Customer obsession

  2. Pace over perfection

  3. Transparency & trust

  4. Empowered teams


Changes that were made... Key shifts to rewire the Org

  1. Hierarchical organisation >> Organised for outcomes & impact

  2. Project management focus >> Value realisation office

  3. Larger releases >> De-scale release & deployment 

  4. Siloed governance >> Simplified & integrated guardrails

  5. Islands of agility >> Brilliant @the basics of Agile@scale

Impact:

  • Value - 0% increase in value realisation

  • Sooner - 50% improvement in throughput

             - 30% reduction in lead time


  • Happier - 10% uplift in team health




Link to the video: https://www.youtube.com/watch?v=0UR_A-Px8VI



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