Suncorp
Context
With a proud history as pioneers in agile ways of working, Suncorp has been on a 3-year digital transformative journey to deliver value faster with smart, simple and trusted digital experiences through its twelve acquired brands.
WHY:
To improve customer centricity, innovation and agility.
Approach
Where it all started... with Mindsets and Behaviours
Customer obsession
Pace over perfection
Transparency & trust
Empowered teams
Changes that were made... Key shifts to rewire the Org
Hierarchical organisation >> Organised for outcomes & impact
Project management focus >> Value realisation office
Larger releases >> De-scale release & deployment
Siloed governance >> Simplified & integrated guardrails
Islands of agility >> Brilliant @the basics of Agile@scale
Impact:
Value - 0% increase in value realisation
Sooner - 50% improvement in throughput
- 30% reduction in lead time
Happier - 10% uplift in team health
Link to the video: https://www.youtube.com/watch?v=0UR_A-Px8VI