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Business Agility Patterns and Antipatterns
“It has clear steps to follow in order to get better value, sooner, safer, happier”
An introduction into key patterns for business agility, sharing core concepts and practical stories of real experiences from experienced practitioners.
Access a wealth of knowledge, in a well-structured and highly collaborative environment. Create a great vision for your potential future state. Influence senior leaders and energise your organisation with a clear ‘why change’ narrative and jargon-free language. Let us help you achieve transformation through rapid small steps – start small, and start!

Experience and learn practices around how to focus on customer outcomes
"I got useful methods and tools to bring stakeholders to create a common understanding and ways to improve"
Create a great vision for your potential future state. This course will help you improve value delivery and achieve your goals by focusing on the outcomes and not the dates. Articulate your ambition with leading and lagging measures, and to optimise your system of work by determining success metrics.
The course is designed to enable you to connect the patterns for business agility with your own context, providing time to discuss and question, demystify theory and to illustrate with examples
Helping you to influence senior leaders and energise your organisation with a clear ‘why change’ narrative and jargon-free language. Finally, let us help you achieve transformation through rapid small steps – start small, and start!
"We covered pragmatic and adaptable patterns, discussed by real experts, using real life context."
"I learnt how to create change that sticks using hard and soft skills together (brain and heart)"
"I recieved practical and useful materials that I can use in my organisation"
Who is this course for?
Create a great vision for your potential future state. This course will help you improve value delivery and achieve your goals by focusing on the outcomes and not the dates. Articulate your ambition with leading and lagging measures, and to optimise your system of work by determining success metrics.
This course will help you to influence senior leaders and energise your organisation with a clear ‘why change’ narrative and jargon-free language. Finally, let us help you achieve transformation through rapid small steps – start small, and start!
Ways of Working Lead
Centre of Enablement Leads
Transformation Directors
WoW Consultants
Heads of Change
Agile Coaches
Enterprise Coach

Northern & Western Europe, USA
Standard Pricing
£1,395 GBP Per Person
($1795 USD)
Earlybird Pricing
£1,255 GBP Per Person
($1615 USD)
Rest of the World
Standard Pricing
$1,895AUD per person
(Australian Dollars)
Early Bird
$1,694AUD per person
(Australian Dollars)
Course Pricing
What to expect
Price includes funding of a tree per participant making your participation in the remote class 200x carbon positive over the life of the tree, via our charity partner Treesisters.
Logistics
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This is a course of 4 modules is run as one of the 3 formats
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In person - 2 days x 6 hrs. e.g Monday and Tuesday, 6hrs daily, 9am - 4pm including an hour break
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Condensed - 4 days x 3 hr sessions. e.g Monday - Thursday, 3 hrs daily, 9am - 12pm
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Continuous learning - 8 x 90min sessions. e.g Tuesdays and Thursdays every week for over 4 weeks, 90 mins per session
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In addition it includes a 45 minute 1:1 coaching session
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A copy of Sooner Safer Happier as the course text
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Early bird discount of 10% available for bookings and payment made at least 1 month in advance. Use promo code EARLYBIRD10 when booking.
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For private classes, please enquire for availability and bulk discount
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Social and climate commitment
Course content
Learning Objectives:
Understanding Ways of Working: Grasp the importance of Ways of Working (WoW) and learn how to introduce WoW changes effectively, starting small and learning quickly.
Leadership Behaviours: Identify leadership behaviours that support the improvement of WoW.
Organizing Work and People: Organize work with a focus on outcomes, aligning from strategy to execution, and organize people around value streams, from the CEO to the Product Manager.
Addressing Impediments: Tackle governance, risk, and compliance challenges and overcome technical obstacles.
Enabling a Learning Organization: Foster a culture that supports continuous learning and adaptation.
Explaining Business Agility Patterns: Confidently explain 8 key patterns for business agility to colleagues without relying on frameworks or jargon
Applying Flow and Outcome Thinking: Implement best practices of Flow and Outcome thinking in the workplace.
Course syllabus
Module 1:
Agility Patterns (Part 1)
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Focus on outcomes – over doing an ‘Agile Transformation’
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Achieve big through small – over achieve big through big
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Invitation to optimise – over inflicting one way of working
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Leadership role models – over delegating the change
Module 2:
Value (Outcomes)
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Maintaining customer focus
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Write your own nested outcomes with key results
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Articulate thin slices of value
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Build alignment and transparency across the enterprise
Module 3:
Agility Patterns (Part 2)
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Whole organisation learning – over Agile in IT only
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Build the right thing – over water-scrum-fall projects
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Build the thing right – over one-size-fits-all controls
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Go slower to go faster – over a digital feature factory
Module 4:
Sooner (Flow)
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Visualise flow and discover sources of delay
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Create a focus on continuous improvement
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Measure for learning
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Using OpenSpace to pop the bubbles
Our Trainers
Our expert facilitators are able to spend more or less time on particular concepts as guided by participants so learning can be prioritised where it will be most valuable, and make sure that the core concepts are covered in the program.
Delivered virtually or in-person through back-of-the-room facilitation, we offer different training programs and courses that are engaging and interactive. Participants can sign-up for the publicly offered courses or private in-house sessions can be organised for groups within an organisation.

Chris Hughes
Chris is a business agility leader and coach with over 25 years experience. His experience spans a number of roles and industries and is a key driver in defining business strategy, product development and the transformation of companies in the tech, travel, entertainment and financial industry. Chris is a strong advocate for customer centric approaches to product design, development, marketing and sales.

Jonathan Smart
Jon is co-founder and CEO of SSH. Jon is a business agility practitioner, thought leader, and coach. Jon has been an agile and lean practitioner since the early 1990s. Jon helps large organisations deliver better value sooner, safer and happier through better ways of working. He is the lead author of the award winning and bestselling 'Sooner Safer Happier: Patterns and Antipatterns for Business Agility'.

Kim Atherton
Kim, with a background as a Chartered Occupational Psychologist, works as a leadership consultant with senior leaders in more than 40 countries. Kim has deep expertise in leadership assessment, development and training. Kim is also the CEO and founder of Just3Things, OKR software which was developed while she was the Chief People Officer at Ovo Energy.

Marcus Braszell
Marcus is a Partner and Americas region leader. His extensive experience leading change in large and complex environments spans financial services, retail, travel, government and defence sectors. Marcus has led business agility at National Australia Bank (NAB), WooliesX, Latitude Financial, and Walmart Canada. A pragmatic, forward thinking senior leader with deep c-level engagement experience, Marcus possesses a commercial approach to innovation and a strong drive to foster people-focused and adaptive organisations.

Marcus Ward
Marcus is an experienced Business Agility Consultant, Coach, Trainer and Facilitator of Lean, Agile and Organisational Change with a passion for enabling organisations of all sizes to achieve high performance through pragmatic use of Agile, Lean and collaborative techniques. Marcus holds over 15 years’ experience across various sectors in Agile/Waterfall Portfolio, Program and Change Management.

Maria Muir
Maria is a Partner and Asia-Pacific region leader. Maria is an enterprise agility pioneer and has been working with early adopters in Asia-Pacific since 2010. She is a pragmatic, outcomes-focused, people-first leader with extensive consulting, start-up, and leadership experience. Maria has led and advised transformations at 10+ ASX200 companies across sectors including financial services, telecommunications, retail, and energy & resources.

Mark Hills
Mark is a Partner and EMEA region leader. He is a highly capable, outcome focused enterprise agility partner coach and practitioner with over 20 years’ blue-chip experience. Mark thrives on the intellectual and people challenge Ways of Working engagements present and would describe his mindset as ‘player coach’, keen to lead by example.

Matt Turner
Matt has over 20 years leading IT and business services, coaching and training teams in lean and agile practices, across various industries and sectors. Matt is fascinated by enterprise flow, the psychology of change, and behavioural economics. Accredited BVSSH and Kanban University Trainer. Contributing author of Agile an Unexpected Journey.

Myles Ogilvie
Myles is co-founder and COO of SSH. As a principal business agility coach and trainer with many years' experience across industries, Myles advocates no-nonsense problem-solving, seeks to build transparency, improve collaboration, and enable outcomes that produce Better Value Sooner Safer Happier. Myles' special interest is patterns that foster a safer, leaner and more innovative controls culture.

Zsolt Berend
Zsolt is an agility practitioner coach and trainer. He helps global organisations on their journey to achieving Better Value Sooner Safer Happier. He began his early career as a fellow of research in astronomy, and then spent 20 years across industry sectors in various roles applying agile and lean practices. His passion is data, measurements, insights and the creation of learning organizations.
