Community Videos

In complex, knowledge-driven environments, collaboration is essential—but not through enforced consensus. This session will explore how inviting dissent can unlock better decisions, greater resilience, and more meaningful collaboration. Drawing on L. David Marquet’s Leadership is Language, we’ll examine how language shapes leadership, how dissent can be reframed as data, and how psychological safety enables adaptive learning. We’ll connect Marquet’s principles to key BVSSH principles—Invite over Inflict, Foster Psychological Safety, Leaders Go First, Leverage Emergence, and One Size Does Not Fit All—to show how collaborative leadership and intentional language can lead to Better Value, delivered Sooner, in Safer and Happier ways. Participants will explore how to lead with curiosity, empower diverse voices, and make it safe and easy for people to dissent. Speaker: Anne Gambles Event: 25 November 2025 References L. David Marquet (2020). Leadership is Language: The Hidden Power of What You Say and What you Don’t; ISBN-10. 0241373662 Asana Lab Report (2023?). An Executives Guide to High Value Collaboration: https://assets.asana.biz/m/3e6ca14edf7849ea/original/the-lab-report-High-value-Collaboration_Final_V4.pdf

Join us for an engaging discussion where you'll hear from Suncorp, an Australian insurance company, about their ongoing transformation journey. Learn how they are evolving their ways of working to deliver better outcomes through a new enterprise delivery model called Momentum. This model has been designed and gradually implemented over the past year, beginning in New Zealand and expanding across Suncorp’s Banking, Insurance, and technology teams in Australia. Mark Payne interviews Lauren Lance, EGM for Enterprise Delivery, and Will Carey-Hill, the Momentum delivery lead. The presentation covers: - What was their why - How did they approach the change - What has been learned thus far - What are the next steps Don't miss this opportunity to gain valuable insights into Suncorp's innovative approach to enterprise delivery and the lessons they’ve learned along the way. Join the movement to achieve better ways of working in your organisation: https://www.soonersaferhappier.com/community

In 2017 a large Western Australian bank embarked on a transformation to become a customer-obsessed, agile and responsive organisation. They called it Blaze. This resulted in better value delivered sooner, safer and with happier customers and employees. In 2017 a 125 year old Western Australian bank, with approximately 3000 staff and 1.1m national customers base, defined their 2020 strategy to become the best regional banking by delivering what matters to their customers. An internal review identified opportunities to improve their operating model, capabilities and speed of delivery to enable the execution of the strategy. Join the movement to achieve better ways of working in your organisation: https://www.soonersaferhappier.com/community

Jon is co-founder and CEO of SSH. Jon is a business agility practitioner, thought leader, and coach. Jon has been an agile and lean practitioner since the early 1990s. Jon helps large organisations deliver better value sooner, safer and happier through better ways of working. He is the lead author of the award winning and bestselling 'Sooner Safer Happier: Patterns and Antipatterns for Business Agility'. Facilitated by SSH's Americas Leader - Marcus Braszell. Join the movement to achieve better ways of working in your organisation: https://www.soonersaferhappier.com/community

Is your organisation on an agility journey? Are you bringing in lots of consultants and coaches to help? From experience, we have found that having a central ways of working enablement team working in a hub and spoke, federated model to support outcomes to be delivered by the business is a pattern that has proven to work. Through a panel discussion with experienced practitioners, we will explore: - What is a WoW Centre of Enablement? How should they be set-up and organised? - Example WoW CoE OKRs and what value can be delivered? - How should we hold our coaches to account? What role should they play? - What lessons have we learned? Facilitated by Maria Muir, an experienced enterprise agility advisor, we will hear lessons from front line from leaders who are working within WoW CoEs. This panel group includes: - Anne Madden, Asia-Pacific Agility Discipline Lead from WoW CoE at BP - Chris Chan, Enterprise Leader, Leadership and Organisational Coach - Niall McShane, Agile Coach Capability builder at Source Agility Join the movement to achieve better ways of working in your organisation: https://www.soonersaferhappier.com/community

DOES19 London — Do you want to increase organizational agility and flow across your large, old, bureaucratic, regulated, traditional enterprise? Do you want to or are you doing an Agile or DevOps Transformation? In this talk, Jon will share anti-patterns and then success patterns in adopting better ways of working, sharing lessons learnt the hard way, previously leading Ways of Working across a large, old, traditional, organization (80,000 people, 40 countries, 329 years old) and now working with many horses, not unicorns, on this topic. "Sooner Safer Happier: Antipatterns and Patterns for Business Agility" By Jon Smart (with Zsolt Berend, Myles Ogilvie, and Simon Rohrer) —Learn more about the book here: https://soonersaferhappier.com/ Better Value Sooner Safer Happier Jonathan Smart, Partner, Enterprise Agility, Deloitte Jon leads Deloitte’s Enterprise Agility practice in the UK, helping organisations to deliver Better Value Sooner Safer Happier, through the application of agile, lean and DevOps principles and practices, organisation-wide. Previously, Jon was leading on Ways of Working globally across Barclays Bank, which is 328 years old, with 80,000 colleagues in 40 countries. After three years, teams are on average delivering three times as much in a third of the time with 23x fewer production incidents and the highest ever employee engagement scores. Jon has 25 years’ experience of taking and leading an agile approach to change. He and his team is the winner in the category of “Best Internal Agile Team” at the Agile Awards 2016. Jon is the founder of the Enterprise Agility Leaders Network, is a member of the Disciplined Agile advisory council, a member of the Business Agility Institute advisory council, a member of the Programming Committee for the DevOps Enterprise Summit, a guest speaker at London Business School and talks at 6-7 conferences a year. DOES19 London DOES 2019 EUR DevOps Enterprise Summit https://events.itrevolution.com/eur/

DOES19 Las Vegas — Is your organisation learning fast enough to stay safe as the pace of change accelerates? Is your Risk & Control leadership fostering the right climate for learning about new risks, new mitigations and adaptable controls? Or are Risk & Control holding back speed?Are your product teams learning how to be risk aware? Is there safety within safety? In this talk, Jon will share Antipatterns and Patterns, from implementing Speed AND Control at large, traditional, old, horses not unicorns. This talk includes interviews with Compliance professionals, played by actors, giving the private, inside view of what it’s like for them prior to after change, which you would not normally hear spoken about. "Sooner Safer Happier: Antipatterns and Patterns for Business Agility" By Jon Smart (with Zsolt Berend, Myles Ogilvie, and Simon Rohrer) —Learn more about the book here: https://soonersaferhappier.com/ Risk & Control is Dead, Long Live Risk & Control Jonathan Smart, Partner, Business Agility Lead, Deloitte DOES19 Las Vegas DOES 2019 US DevOps Enterprise Summit https://events.itrevolution.com/us/

Welcome to the Training! Playbook for you [ DevOps | Agile | Digital | Cloud ] Transformation! (No prior experience necessary!) "Sooner Safer Happier: Antipatterns and Patterns for Business Agility" By Jon Smart (with Zsolt Berend, Myles Ogilvie, and Simon Rohrer) —Learn more about the book here: https://soonersaferhappier.com/ Lightning Talk: Certified Really Agile Practitioner (CRAP) - Jon Smart DOES19 Las Vegas DOES 2019 US DevOps Enterprise Summit https://events.itrevolution.com/us/