Building a More Adaptive Council: Auckland Council's Transformation Journey
- Edgar Jarvis
- Jul 9
- 1 min read
Many public sector organizations face the challenge of transforming how they work while continuing to deliver essential services to their communities. In large, complex organizations with multiple stakeholders and legacy systems, improving collaboration, governance, and decision-making is critical to delivering better outcomes. This session explores how Auckland Council is rethinking the way it works to become more connected, adaptable, and focused on delivering greater value to the people it serves.
In this session, Nicky Jones and Craig Renshaw share Auckland Council's transformation journey, highlighting how new ways of working are improving strategy, leadership, governance, and organizational alignment across one of New Zealand's largest public-sector organizations. Through practical examples, they demonstrate how public sector organizations can adopt more adaptive, transparent, and outcome-focused approaches while balancing the complexity of serving diverse communities.
Key takeaways from this talk include:
Understanding how modern ways of working can improve collaboration, governance, and strategic alignment within large public-sector organizations.
Learning practical approaches for implementing adaptive, people-centered ways of working that improve service delivery and organizational effectiveness.
Discovering how greater transparency, continuous improvement, and outcome-focused decision-making help organizations better respond to changing community needs while delivering long-term public value.