Powerful Stories · Useful tools · Connections that last
How to change everything without breaking anything: Delivering Better Value, Sooner, Safer, Happier

Tom Skalycz | Chief Technology Officer and Path Director
HMRC is modernising a live, safety-critical system while collecting £875 billion a year and supporting millions of people and businesses. There is no pause button.
Tom shares how HMRC is creating space inside a live system to experiment, learn and deliver faster, without compromising security, resilience or public trust. A case study in how to move fast responsibly, improve time to value, and make change stick in a high-accountability environment.
Agentic delivery on steroids: a case study on agentic delivery and why the hardest problems weren't technical

Barbara Arnst VP | Transformation
Benjamin Geens | Nova Ventura
We built ACE Ventura to learn agentic coding. What it actually taught us were the organisational prerequisites for AI to work at all.
This session brings together two perspectives on the same problem at very different scales: an eight-week AI build by a team of five, and enterprise rollout across 150 teams. The insight connecting both is simple: the governance problems are the same. Scale changes the blast radius, not the nature of the problem.
Barbara and Benjamin share what they built, what broke, and what still doesn’t have clear answers.
How we’re simplifying processes in the Department of Health and Social Care to deliver what matters

Emily Roche | Director Simplify and Deliver
This is the story of a department-wide effort to stop low-value activity and refocus teams on what drives impact.
Instead of a top-down transformation, teams are running small, low-risk experiments in their day-to-day work. From approvals and recruitment to meetings and tooling, improvements are tested in context and shared across the system.
Emily shares what worked, what didn’t, and how change is spreading across a complex, high-accountability environment.
Beyond autonomous teams: essence and accident in product development complexity

Simon Rohrer | Head of Enterprise Architecture and Ways of Working
Autonomous teams are an article of faith in modern software development. Give cross-functional full-stack full-lifecycle teams autonomy and they will deliver value and flow – or better value, sooner, safer, happier. But where are the boundaries of autonomy? Where does governance and policy fit in? Can a team decide their own HR practices, interactions with regulators & funding model? What about architecture, design, or organisational decisions that – by the nature of the product, not a poorly chosen architecture – must span multiple teams, or even multiple teams-of-teams? How are they made? How are autonomy and coherence balanced in a fractal way? Who decides what, when and how? And who decides who decides? Simon will provide a combination of theory – the Viable Systems Model, the Platform model ("preventing unnecessary creativity"), Socio-Technical design principles – and practical experience, as a preview to his contribution to Jon Smart's forthcoming book Organising for Outcomes.
Energising ways of working in a 125-year-old organisation

Marielle Mooijekind Transformation Manager
RWE is a 20,000-person energy company transitioning to net zero by 2040. What makes this transformation different is that it is community led.
A group of volunteers has spent over a year building momentum from within, creating a shared playbook, running training, and helping teams change how they work in practice.
Marielle shares what it takes to grow change through community, and how to build on existing strengths rather than replace them.
Metrics Without Fear: Building a Positive Metrics Culture at UBS

Adrian Smith | Executive Director
Over the past two years, UBS has rethought how metrics are used, shifting from reporting for control to supporting teams to learn and improve.
Adrian shares how a small team rebuilt their approach after a large transformation, focusing on trends, usability and trust. By treating data as a product, they reduced duplicate reporting and improved how teams and coaches use data in practice.
We focus on outcomes, not people or blame

Leah Stockley | Organisational psychologist
Gombo-Erdene Bayartsogt | Director
Enkhburd Tselmeg | Senior Business Development Manager
What it actually takes to change how a leadership team works.
This is the story of a 14-month transformation inside a Mongolian conglomerate.
Three perspectives show what it took to shift leadership teams from working in isolation to focusing on shared outcomes. The results were real, meeting hours reduced from 720 to 223 per week, profitability increased, and availability improved. But the results are not the story.
This session is about what actually changed, what went wrong, and what it takes to make change stick inside leadership teams.
Organising for outcomes

Matt McBride | Chief Commercial Officer
Matt shares how Tesco Mobile moves from strategy to execution through outcomes, multidisciplinary teams and continuous learning.
He will walk through how teams are structured, how operating rhythm supports delivery, and the practical adjustments made along the way, from learning and development to guilds and capability design.
Powerful Stories · Useful tools · Connections that last

Tom Skalycz is Chief Technology Officer at HM Revenue and Customs, where he leads technology across one of the UK’s largest and most complex organisations. He was drawn to HMRC by the opportunity to make a positive difference at scale, in an environment where the need for change is widely recognised. His focus is improving delivery, decision making and time to value in complex public systems.
How to change everything without breaking anything: Delivering Better Value, Sooner, Safer, Happier
HMRC
Tom Skalycz
Chief Technology Officer and Path Director

Gombo-Erdene Bayartsogt is a Director at Shunkhlai Holdings, one of Mongolia’s leading holding companies, where he is responsible for business development across the group. He sponsored the transformation at board level and will share what it took to hold that position when the work was difficult.
We focus on outcomes, not people or blame
Shunkhlai Holdings
Gombo-Erdene Bayartsogt
Director of Business Development

Marielle Mooijekind is an Ways of Working Consultant and Transformation Manager at RWE, supporting enterprise agility and ways of working. With over 20 years’ experience across operations, IT and transformation, she previously led the Global Agile Academy at ING and now focuses on embedding sustainable change in large organisations.
Energising ways of working in a 125-year-old organisation
RWE
Marielle Mooijekind
Transformation Manager

Barbara Arnst is VP Transformation at Telenet, where she led the shift of a 3,300-person telecoms organisation towards autonomous, outcome-driven teams. Her focus is on operating model readiness as the real lever for value.
Agentic delivery on steroids: a case study on agentic delivery and why the hardest problems weren't technical
Telnet
Barbara Arnst
VP Transformation

Leah Stockley is an organisational psychologist, SSH Advocate and founder of Let’s Flow, based in Singapore. She spent 30 years leading and driving change inside global organisations, including eight years at Standard Chartered Bank as Global Head of Design Excellence and Global Head of Transformation Capabilities, before founding Let’s Flow to work directly with leaders on improving how organisations work in practice.
We focus on outcomes, not people or blame
Let’s Flow
Leah Stockley
Organisational psychologist

Emily Roche leads Simplify and Deliver at the Department of Health and Social Care, a grassroots effort to reduce complexity and improve how work gets done. Her experience spans No.10, the Department for Education and DHSC, working across strategy, policy and delivery to turn intent into real outcomes in complex public systems.
How we’re simplifying processes in the Department of Health and Social Care to deliver what matters
DHSC
Emily Roche
Director of Simplify and Deliver

Benjamin Geens is a Director at Nova Ventura, working on large-scale transformation and delivery in complex organisations. With over 15 years’ experience, his focus has shifted to the practical challenges of AI adoption, helping organisations embed AI into how work actually happens.
He has spent the past three years working alongside Barbara Arnst at Telenet on AI and operating model transformation, and is the product owner of ACE Ventura, Nova’s custom-built agentic knowledge platform.
Agentic delivery on steroids: a case study on agentic delivery and why the hardest problems weren't technical
Nova Ventura
Benjamin Geens
Director

Simon Rohrer is Head of Enterprise Architecture and Ways of Working at Saxo Bank. His background spans software engineering, agile coaching and enterprise architecture. He focuses on how organisations design systems, teams and decision-making to support continuous change. He is also a co-author of Sooner Safer Happier.
Beyond autonomous teams: essence and accident in product development complexity
Saxo Bank
Simon Rohrer
Head of Enterprise Architecture and Ways of Working

Adrian Smith is an Executive Director at UBS, with over 20 years’ experience across software development, architecture, risk and portfolio management. His work focuses on improving how technology organisations operate in practice, from delivery and governance to business reviews and metrics, bringing a grounded view from inside a large financial institution.
Metrics Without Fear: Building a Positive Metrics Culture at UBS
UBS
Adrian Smith
Executive Director

Enkhburd Tselmeg is a transformation practitioner at Shunkhlai Holdings, focused on bridging the gap between strategy and how work actually happens day to day. She led the transformation on the ground, chairing leadership meetings, running QBRs and embedding OKR cadences across multiple business units.
Her work spans both structure and behaviour, from governance and operating rhythm to building trust, maintaining momentum and helping teams take ownership without blame.
We focus on outcomes, not people or blame
Shunkhlai Holdings
Enkhburd Tselmeg
Senior Business Development Manager

Matt McBride is Chief Commercial Officer at Tesco Mobile, responsible for strategy, change and delivery across the business. He leads how teams organise around outcomes, connecting long-term direction with day-to-day delivery in a fast-moving, customer-focused organisation.
Organising for outcomes
Tesco Mobile
Matt McBride
Chief Commercial Officer

Dennis Hoofe is an Agile Coach at RWE Supply & Trading, where he has spent over 15 years working across delivery, market data and risk systems. His experience spans the shift from waterfall to agile, from hands-on Scrum Master to leading coaching and transformation efforts.
He focuses on how organisations adapt their ways of working over time, building on existing systems and practices rather than replacing them.
Energising ways of working in a 125-year-old organisation
RWE
Dennis Hoofe
Agile Coach at RWE Supply & Trading
You belong in this room
Powerful Stories · Useful tools · Connections that last
Deliver better value, sooner, safer, and happier
in your organisation
Learn new ninja moves for organisational improvement
Connect with peers facing similar challenges
Strengthen leadership capability
Hear how organisations like banks, telecoms, and government teams are:
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Organising around value streams
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Shifting from output to outcomes
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Navigating governance and autonomy
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Improving flow across teams of teams
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AI in the enterprise from experimentation to real adoption at scale
A premium learning experience for leaders at all levels. It’s for people shaping the future of their organisations.

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