SSH LIVE Case Study: How HMRC is changing at speed without breaking anything

How do you modernise a 926-year-old organisation without breaking anything?

HMRC collects £875 billion a year and serves millions of citizens and businesses. It also runs one of the UK’s biggest, oldest and most safety-critical digital estates. So how do you change something that can’t stop?

In this Sooner Safer Happier LIVE session, Tom Skalycz, HMRC’s Chief Technology Officer, shares what the team has learned so far. The recording is now available.

A few of the lessons:

• Design by doing: start building straight away and learn as you go

• Start small to scale big: pick a few trusted people and give them real accountability, prove value quickly to expand what works

• Build psychological safety: people only use their freedom if they feel safe doing it

• Cut time to value: remove barriers and empower the teams closest to delivery

To expand on these and learn more, watch Tom’s full talk from Sooner Safer Happier LIVE here: