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SSH LIVE
Code of Conduct & Terms and Conditions

Code of Conduct
 
Why We’re Here

 

The SSH LIVE exists to create better outcomes through thoughtful, honest dialogue between leaders navigating complexity.

It is a curated, in-person space for shared learning, challenge, and reflection.

By purchasing a ticket and attending, you agree to participate in the spirit outlined below.

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Better – Quality of Conversation

We prioritise depth over performance.

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You agree to:

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  • Listen with curiosity.

  • Contribute thoughtfully and respectfully.

  • Avoid dominating the discussion.

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We design this day intentionally. Help us maintain the quality of the room.

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Value – Real, Practical Learning

This is a working space, not passive content consumption.

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You agree to:

  • Come prepared to reflect on real challenges.

  • Share experiences honestly where appropriate.

  • Focus on practical application, not abstract theory.

  • Respect others who are doing the same.

 
Sooner – Momentum Over Perfection

We believe progress beats polish.

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You agree to:

  • Embrace experimentation.

  • Be open to challenge.

  • Support others in taking practical next steps.

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This is a space for thinking differently and acting sooner.

 

Safer – Clear Boundaries and Responsible Participation

This gathering is designed to create meaningful dialogue in a professionally governed environment.

 

As an attendee, you agree to:

  • Respect the boundaries set by the organisers and venue.

  • Follow instructions related to safety, security, and event management.

  • Respect confidentiality when sensitive organisational examples are shared.

  • Refrain from behaviour that undermines the integrity or safety of the environment.

  • Comply with any reasonable requests from event staff.

 

Safer means responsibly participating in a way that protects the experience for everyone in the room.

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Happier – Sustainable, Humane Interaction

We believe in better outcomes for all and a more humane world of work.

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You agree to:

  • Show professionalism and integrity.

  • Contribute to a constructive atmosphere.

  • Help create an environment where people feel welcome and included.

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Event Terms & Conditions

 

Event Overview

 

The SSH LIVE is a one-day, in-person event taking place on 9 September 2026  in London.

These Terms & Conditions apply to all ticket purchases and attendance.

By purchasing a ticket, you agree to these Terms.

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Ticket Purchase & Confirmation

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  • Your place is confirmed only once full payment has been received.

  • A confirmation email will be sent following payment.

  • Tickets may not be shared or resold without prior written consent.

  • We reserve the right to cancel unpaid reservations after a stated holding period - 14 days.

 
Pricing & VAT

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  • All ticket prices are inclusive of VAT (where applicable).

  • It is the attendee’s responsibility to ensure correct billing details are provided at time of purchase.

  • Any promo codes must be applied at checkout in order to be eligible. 

 
Refunds & Transfers

 

You can choose one of these models depending on your commercial preference:

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  • Tickets are fully refundable within 14 days of purchase (in line with UK consumer regulations), provided the event has not already taken place.

  • After 14 days, tickets are non-refundable.

  • No refunds will be issued within 30 days of the event.

  • Due to the curated nature of this event, tickets are non-transferable. Please contact the organiser to discuss options. 

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The organiser is not liable for travel or accommodation costs.

 
Programme Changes

 

We reserve the right to:

  • Amend the agenda

  • Substitute speakers

  • Adjust session timings

  • Change the venue (within reasonable proximity)

Such changes do not constitute grounds for refund.

 
Force Majeure

 

We are not liable for failure to perform obligations where such failure is caused by events beyond reasonable control, including but not limited to:

  • Government restrictions

  • Venue closure

  • Natural disasters

  • Transport disruption

In such cases, tickets may be transferred to a rescheduled date where possible.

 
Liability

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  • The organiser’s total liability shall not exceed the ticket price paid.

  • We are not responsible for loss, theft, or damage to personal belongings.

  • Attendees participate at their own risk.

 
Photography & Recording

 

The event will be photographed and/or recorded.

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By attending, you consent to the use of images and recordings for:

  • Promotional purposes

  • Community communications

  • Archival use

 

If you do not wish to appear in media, please notify the organiser on / prior to arrival.

 
Data Protection

Personal data collected during booking will be processed in accordance with our Privacy Policy.

We will use your information solely for:

  • Event administration

  • Relevant communications related to the event

  • Future SSH communications (where consent is given)

 
Right of Admission

We reserve the right to refuse admission or remove any attendee who breaches the Code of Conduct.

No refund will be issued in such circumstances.

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