Bankwest
Context:
A Western Australian bank part of Commonwealth Bank of Australia (CBA), 120+ years old launched an enterprise ways of working change in 2017, through the Financial Services Royal Commission in 2018, and for multiple years post.
WHY:
To improve customer centricity, financial innovation and agility
Approach:
Sponsored by the CEO and led by the CIO
Re-design of operating model, delivery model, and ways of working.
Focus on culture and behaviour change
3 pillars: How people organise; How work is organised; What behaviours were required
Test and learn changes through significant moves to embed ways of working change across enterprise
Impact:
Better - 20% improvement in system health - 40-60% improved ratio of Engineering to Non-Engineering roles
Value - Delivery of OKRs
Sooner - 2x volume of small and medium change
x 40% improvement in lead time to change
- 2z frequency of deployments
Safer - Ability to pivot and respond to the Banking Royal Commission in 2018
- ELT Bear and regulatory obligations met
Happier - 85% employee engagement scores