As organisations rethink how work gets done, particularly in the context of AI, operating model design is becoming even more important. But too often the conversation still starts and ends with structure: roles, reporting lines and boxes. Changing an operating model isn't simply a restructure. It's about how the organisation works as a system: how teams are organised, how the work is organised, and how people behave and lead. For almost 10 years, I've used these 3 interconne

As organizations strive to adapt to a rapidly changing world, many find themselves struggling with outdated structures and mindsets. Team Topologies (TT) and Better Value Sooner Safer Happier (BVSSH) offer a powerful, complementary approach to solving these modern challenges. At their core, TT and BVSSH share a remarkably aligned mission: both are dedicated to making the world of work more humane and more effective for everyone. By embracing emergence, empowering human dynami

To kick off the month of June, we brought together a group of enterprise leaders from across sectors to explore a question that continues to dominate leadership conversations: How do we build a better system to deliver better outcomes? In the room, we had a group of leaders from across banking, insurance, retail, telecommunications, education, automotive, professional services and not-for-profit organisations. On the surface, these leaders appear to come from very different

What do these cities have in common? It's where Change Leaders will be gathering this year Most change initiatives struggle because they focus more on frameworks in place of the human reality of large organisations. The insentives. The change fatigue. The gap between what leaders intend and what people actually experience. These are harder than anything a model can account for. If you’re leading change inside a complex organisation, what you need isn’t another methodology. Yo

AI is moving fast. The organisations that thrive won’t be the ones with the flashiest AI tech - but those that intentionally shape their operating model and culture to unlock the power of AI. This is why we have created a report to help organisations to evolve their operating model to unlock the power of AI. The report covers the foundations that you need to build your AI strategy and shares practical patterns/anti-patterns learnings from across sectors. It covers a set of hy

Government operates within a uniquely complex system, where commitments are often locked in upfront and delivery is shaped by process adherence. This creates a tension between certainty and complexity, limiting the ability to respond. The opportunity is to shift from predefined solutions to outcome-led intent, enabling teams to test, learn and adapt within constraints. Progress in government is rarely achieved through transformation at scale, but through deliberate, incremen

In my work with financial services organisations, on question keeps coming up in reflections and client discussions: “How do we design an operating model that allows us to move faster without becoming less safe?” This question encapsulates many themes I have seen matter most in practice: Bridging strategy to execution across all levels, not just at the executive level Designing operating models with clear and durable accountability Creating learning, adaptive systems that wit

During my career I've been fortunate to work in a space that I am passionate about - policy, education and people. The universities and TAFEs I have worked with are full of deeply committed, passionate people doing important work. But too often legacy ways of working get in the way - creating bottlenecks, slowing decisions, creating unnecessary friction and pulling time and energy away from students, research and real-world impact. A question I hear again and again is: How d

I have been reflecting on my experience working in the Energy sector, one of the most complex, regulated and rapidly evolving industries in Australia. Operating under intense regulation, cost-of-living pressure and public scrutiny, energy organisations must deliver reliable, affordable services while enabling the energy transition, evolving markets like EV and distributed energy, and national decarbonisation commitments. In my experience, technical or regulatory constraints

This is the 15th blog post in the Organising for Outcomes series. It is helpful to understand where we’ve come from, how today’s ways of working have evolved, and the context that those ways of working evolved in. This helps us to understand why we’re working the way we’re working and what we might want to change in today’s context, which is significantly different compared to previous technology-led revolutions. In the previous post, we looked at the rise and rise of a scie